Cancellation & Refund Policy
Effective Date: April 5, 2026
DD AI & Automations provides customized technology, artificial intelligence, automation, consulting, development, deployment, and support services.
Because services may involve professional labor and customized deliverables, refund eligibility depends upon the circumstances and the applicable client agreement.
Payments
Payment amounts and schedules will generally be stated in a:
Proposal
Estimate
Invoice
Statement of work
Service agreement
Order form
Payments must be made according to the terms specified in the applicable document.
Deposits
Certain projects may require an upfront deposit before work begins.
Unless otherwise stated in writing, deposits may be applied toward:
Project planning
Discovery
Reserved development capacity
Initial configuration
Design work
Software setup
Other project expenses
Cancellations
Clients wishing to cancel a project or recurring service should contact us promptly at:
Cancellation rights and any applicable fees will depend upon the applicable agreement and work already completed or committed.
Refunds
Refunds are evaluated based on:
The applicable written agreement
Services already performed
Resources already committed
Third-party expenses already incurred
Deliverables already provided
Non-refundable licenses or subscriptions
Other relevant project circumstances
Completed professional services and delivered custom work are generally not refundable unless otherwise agreed in writing or required by law.
Refunds Requests
Requests concerning a cancellation, billing adjustment, or potentially eligible refund should be submitted to info@ddaitechnologies.com. We aim to review billing inquiries within 5 business days. If a refund is approved, the time required for the funds to appear may depend on the customer's bank or payment provider.
Third-Party Charges
Third-party expenses such as software licenses, API usage, hosting, domain registrations, cloud services, subscriptions, or external provider fees may be non-refundable once purchased or incurred.
Billing Questions
Please contact us promptly regarding any billing concern:
DD AI & Automations
Phone: (470) 360-7470
Email: info@ddaitechnologies.com
We will make reasonable efforts to address billing questions in good faith.